To access your tracking code:
To retrieve your tracking code, you must have an active
account with MVI Live Stats or be on a Free Trial. Upon
completion of the free trial signup, the system will send
you an email that will instruct you to login. The tracking
code can then be found via the "Tracking code" link
within your members dashboard. The code in question
will look the same as the code below:
Copy and paste the code segment into the bottom of your
content immediately before the closing tag of each page. If
you use a common include or template, you can place it
once into all pages that utilize that included template or
footer. Once you've completed this step, MVI Live Stats will
immediately begin collecting data. You'll be able to see data
within your "Who's Online" section and within all of your
reports within minutes.
Using Macromedia Dreamweaver or other WYSIWYG
If you used a WYSIWYG ("What you see is what you get")
editor such as Macromedia Dreamweaver, make sure that
you don't see the code when you're viewing your page in
a browser. Some such editors will attempt to place the code
as text on your page - try to use the "source" view when
you're pasting the code to your web pages. Once your page
is live, select View Source from your browser's menu and
look for the code. It should be immediately before the closing
tag of your page, and should look exactly as it was provided
to you. If your tracking code has been installed correctly, and
you're still not seeing data after several minutes, please
contact webmaster@mviLiveStats.com and ask for assistance.
How long does it take to see data?
MVI Live Stats begins updating immediately and your reports
should start showing data within minutes. We recommend that
after the tracking code is live that you click on your home page
and every link on your site and then login into MVI Live Stats
and verify that all pages on the site are displaying properly.
You can easily double check this by locating your actions in
your "Who's Online" section and then clicking on your Page
Views icon to see all of the pages that you've looked at.
Incorrect tracking code
The most common reason why you're not seeing any data in
your reports is because of an error in the implementation of
the MVI Live Stats tracking code. Copying the pasting code
into a word processor may add an extra space or change the
quotation marks in the tracking code by the time you paste it
to your website. We suggest copying the code again and
pasting it directly onto your website.
Viewing incorrect account
If you have multiple sites set up on MVI Live Stats, you may
be looking at the wrong site. Please verify that the site name
at the top of the MVI Live Stats page is the website that you
wish to view. Multiple site owners have a drop-down menu at
the top left of the screen used to select the site you'd like to
view data for.
Other scripts on your pages could be using some of the same
variables as the MVI Live Stats tracking code, and therefore
interfering with the tracking code execution. If you're using
additional scripts on your pages, consider moving the tracking
code into a different section of the page. This way, the tracking
code will work correctly, and it won't interfere with the rest of
If you are unable to see the report interface properly, download
is enabled in your browser.
Visits from China
Due to the way internet traffic is handled in China, some visits
from China may be under reported. While this issue is not unique
to MVI Live Stats we do take the issue seriously and are working
to find solutions. You can continue to use MVI Live Stats to
analyze overall traffic trends and patterns for your site as the
decrease has been proportionally consistent during this period.
Incorrect filter settings in Reports Section
Incorrect filter settings can affect the data you see, and may
unintentionally filter all of your data from your reports. This happens
most frequently due to incorrect reports settings. To fix this, double-
check the settings that you have selected for the report you are
running to be sure it is providing you the data you are looking for.